Privacy Policy - SENTRAL College Penang

Introduction

SENTRAL College Penang is committed to the protection of your Personal Data and takes the matter of protecting your privacy as a high priority This Privacy Statement explains how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 (“PDPA”). This Policy explains:

the type of personal data we collect and how we collect it
how we use your personal data
the parties that we may disclose the personal data to; and
the choices we offer, including how to access and update your personal data.

Personal Data We Collect From You

We may collect the following personal data about you:

personal information to establish your identity and background such as your full name, identity card or passport number, gender, race, religion, nationality, marital status, photographs and Facebook ID
contact information such as correspondence address, home address, telephone number, mobile phone number, email address, next of kin name, identity card number, contact number and relationship
information such as the name of your school/college, qualification and grade obtained
sensitive information such as your racial or ethnic origin, religion or other beliefs and health. We do not generally collect sensitive information unless it is necessary due to exceptional circumstances to serve you better and meet your particular needs
recording of your image via CCTV cameras installed at our premises
recording of your photograph during any of our college events or third party open day
resume or CVs when you apply for job with us

How We Collect Your Personal Data

We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

when you register for our products/services (for example when you submit an application form to become our student)
when you contact us in person, by a phone call or over the counter (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
when you participate in any surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party
when you commence a business relationship with us (for example, as a service provider, or business partner)
when you visit any of premises (college and/or hostel)
when you attend any of our college events or third party open day
when you visit or browse our websites
when you apply for a job with us
when you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram
when we collect information about you from third parties we deal with or are connected with you (recruitment agents, or financial institutions)
from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

Use Of Personal Data Collected

You agree that we may use your personal data where permitted by applicable law and for the following purposes:

to verify your identity
to manage and maintain your records with us
to notify you about benefits and changes to the services
to provide and improve our services to you including fulfilling audit requirements, billing for services, and facilitating payments
to carry out your instructions or to respond to any enquiries, complaints, comments or feedbacks that you have submit to us
to protect or enforce our rights to recover any debt owing to us
to compile information for analysis and in reports for relevant regulatory authorities
to update, consolidate and improve the accuracy of our records
to administer competitions, contests, offers, or promotions
to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual
to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
to assess financial and insurance risks
to conduct surveys, questionnaire, and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes
to engage in business transactions in respect of services to be offered and provided to you
to comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us
for internal management of the services being provided to you
to maintain records required for security, claims or other legal purposes
to provide training for our staff
to conduct marketing and information technology activities (for example, market research)
to persons who have been identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry
to third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us
for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

Depending on your relationship with us (e.g. as an applicant, student, alumnus, donor, vendor, service provider or other person relating to our College), the personal data which we collect from you may be collected, used and/or disclosed for the following purpose:

Student and Potential Student

assessing your application or continued provisioning of the products and services provided by the College
administering and managing your relationship as our student, including candidature matters, credit transfer application, scholarships, awards, fees, your achievements, your foundation/certificate/diploma/degree certification, industrial trainings with external organisations, programmes or courses run by the College
carrying out due diligence or other screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or put in place by the College, including the obtaining of references and/or other information from prior educational institutions
processing application(s) for hostel purpose, visa, scholarships and/or financial aid, and research support, and administering and managing scholarship/ financial aid/grant and other support programmes, which may include use of personal data for development and fund raising activities and disclosure of personal data to donors, grantors, external evaluators and/or external organisations for purposes of periodic reports, event invitations, surveys and/or publicity of the College’s related programmes
dealing with student activities such as festival celebrations, industrial visits, competitions, graduation ceremonies, orientations and other extra-curricular student activities (physical or online), conferences, student benefit activities which may be provided by the College or other organisations to enrich your life as a student with us, create networking opportunities for you, foster community spirit within the community, encourage holistic development of students both inside and outside the classroom and to assist you in planning and preparing for your life after graduation
processing and administering applications for any articulation programmes, overseas internships/job opportunities/student exchange programmes and other overseas activities and administering such programmes including disclosure of information to overseas colleges/universities, employing and training organisations

Alumni

maintaining a lifelong relationship with the College’s alumni
sharing with the alumni on latest College’s information
creating awareness and promoting alumni relations which includes facilitating and notifying information about events, activities of get-together, talks, career events, job vacancies, promotions, benefits and services available to alumni
researching for analysis purpose, and to conduct statistics on the profile of the College’s alumni for the purpose of the College’s policy making and planning;
facilitating any events which are organised by the College or any authorised third party in relations to the alumni
involving the College’s alumni to provide any professional or voluntary services to the College’s development and progress initiatives or projects as an act of gratitute to their alma mater

Employee and Potential Employee

evaluating your application to be an employee with us
complying with the requirements and operations of the general human resource
carrying out due diligence or other screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or put in place by the College, including the obtaining of references and/or other information from prior employment
administering and managing your relationship as our employee, including assignment or transfer to any authorised third party organisations
monitoring and assessing of your performance
dealing with and/or administering employment benefits and other employee welfare programmes and/or other related matters pertaining to the College’s Human Resource’s Policy
responding to your enquiries
providing you with regular communications with regards to human resource management
investigating complaints made against you or where you are able to provide information to
studying purpose which requires statistical analysis

General

general operation, maintenance and audit of products/services and IT services provided including its related website;
response to any request from any government agencies
sharing of any promotional materials based on customised preference
statistical analysis and research purposes
verification purposes as and when required by authorised third party in relations to your applications
investigation of possible misconduct, fraud, illegal acts, complaints, suspicious transactions and other unlawful acts;
any other purpose which the College may require from time to time

For general web browsing although no personal/private data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, relative, friend, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed above.

With Whom We Share Your Personal Data

As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following authorised third parties:

federal or state government
law enforcement agencies
government agencies
our regulator
companies or organisations that act as our agents, contractors, service providers, academic advisors, industrial experts or professional consultant
companies or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested
our business associates, partner universities and other parties for the purposes that are related to the purpose of collecting and using your personal data
other parties in respect of whom you have given your express or implied consent

Your Rights To Access And Correct Your Personal Data

We will assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, or if you wish to withdraw your consent to us for the processing of your Personal Data, you may make a request to us in writing to the following address

SENTRAL College Penang
6th Floor, Menara Sentral
3, Penang Street
10200 Penang
Malaysia
info@sentral.edu.my

How Long We Will Retain Your Personal Data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with SENTRAL College Penang or its partners for the duration of your relationship with us, for such a period as may be necessary to protect the interests of SENTRAL College Penang or its partners and/or its customers as may be deemed necessary, where otherwise required by the law/government and/or regulatory bodies and/or where required by SENTRAL College Penang or its partner’s relevant policies. Your Personal Data shall be stored either in hard copies in our offices or stored in servers located remotely and operated by us or our service providers. No online facility is provided by SENTRAL College Penang for you to delete your Personal Data held by us.

How We Protect And Safeguard Your Personal Data

We are committed to take all reasonable steps to protect your Personal Data and keep your Personal Data secure from misuse, loss and from unauthorized access, modification or disclosure. Our site may link to other websites and we are not responsible for their data policies, procedures or their content.

Transfer Of Your Personal Data Outside Malaysia

Any Personal Data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA Act 2010. It may be necessary for us to transfer your Personal Data outside Malaysia to our partner university/business partners or service providers who are involved in providing part of services which are located in countries outside Malaysia. You consent to us to transferring your Personal Data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your Personal Data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your Personal Data.

Consent

By submitting your Personal Data, you consent to the use of that Personal Data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. Continued use of the service will signify that you agree to any such changes.

Our Contact Details

SENTRAL College Penang is committed to protecting your Personal Data. If you have questions or comments about SENTRAL College Penang’s administration of Personal Data, please contact the Data Protection Officer at info@sentral.edu.my or +604 262 1888.